Any brand needs to put in a lot of
effort in order to build a respectable brand name and lace in the market.
Intense research on product, its packaging, connection the audience, it’s
advertisement campaigns and many other things go into making up of a successful
brand. But a brand image, no matter how much time it took to be built doesn’t
take long to be shattered.
Taking the example of Nestle Maggi.
It is a product that had been a part of almost every Indian household since we
all can remember. Ou generation literally grew up on Maggi. But one fine day,
we hear a news that our very beloved Maggi contained levels of lead that are
way higher than what is safe for consumption. The news spreads like wildfire
and before we know it, Maggi is being banned from many states. Now the gravity
of the situation was such that it did call for a huge step. Nestle had broken
people’s trust. Maggi was supposed to be the ultimate comfort food, something
that one would reach for when everything else was too hard and time consuming
to make. So when this very product was found out to be harmful for consumption,
the brand had a huge crises at hand.
Whenever situations like these occur,
the brand gets stuck in a vulnerable position wherein they very carefully need
to scrutinise the situation and take each step with extreme caution so as to
not make the situation any worse. In this case, Maggi is trying their hand at
various strategies. I shall be working in a little as to what according to me
could be the next steps taken by Maggi to build back their brand image.
I really feel that this particular
product has more emotional connect to the audiences that any other brand of
instant noodles. And so one way to reconnect with the audience could be through
the medium of digital marketing and social media. For this, a great tool could
be snap chat. It could consist of the brand hiring actors to make and upload
videos that are only a couple of seconds long. They could range over a couple
of things such as showing youngsters cooking Maggi. A group of students living
in their hostel cooking Maggi at night. Little clips to make sure the brand
gets some recall value.
Another strategy that I feel could
work is huge hoardings. Since Maggi is still making corrections in their brand
and will relaunch their product in near future. These hoardings could just be
huge ones by the side of busy roads and highways. Passing cars and passengers
will not miss them. They should just be minimal haordings with the logo of
maggi in the centre and a one liner saying COMING SOON or WE MISS YOU TOO or
IT’LL BE WORTH THE WAIT. These hoardings will ensure that people remember the
brand even when it is not in the market. And will also build the anticipation
for future.
Maggi according to me has been great
in handling the situation. To retract their product was a wise thing to do and
now let’s hope and see how they come up with an improved product which is able
to wine back it’s consumers.